|2002/03 Annual Service
Ministry of Management Services
challenge given to the Ministry of Management Services in June 2001,
was to create a "shared services" model for the delivery of corporate
transactional and administrative services to the public sector.
Simply put, shared services means that all ministries share a common
set of support services (finance, information technology, payroll,
and procurement and supply) rather than duplicating these functions
across ministries. The goal is to provide these services in a cost-effective
and customer-centred manner, while allowing individual government
ministries to focus their resources and energy on delivering core
programs and services to the citizens of British Columbia.
Over the past year, the Ministry of Management Services has made
significant progress towards achieving this goal with the successful
completion of the planning phase for the implementation of a shared
services organization. A key component of this planning phase was
the successful transfer of payroll services, information technology
desktop and helpdesk services, and the Corporate Accounting Service
from their respective ministries to the Ministry of Management Services.
Staff from these areas, along with staff from Procurement and Supply
Services, and the balance of staff in the Ministry's Common Information
Technology Division, now form Solutions BC — the government's
shared services organization — which was launched April 1,
While consolidation is a significant component of a shared services
model, the Ministry also implemented other key strategies employed
by successful shared services organizations, including streamlining
and standardizing processes, introducing technology improvements
and establishing a cycle of continuous improvement. This report
provides examples of how these strategies are being applied within
The Ministry of Management Services is also charged with ensuring
increased openness and competition in government tendering and procurement.
This year, major headway was made on the government's New Era Procurement
Reform agenda with the introduction of new legislation, a new policy
framework, training and educational program pilots and use of more
sophisticated procurement methodologies.
Freedom of Information and Protection of Privacy legislation was
also amended to ensure that British Columbians continue to benefit
from what is considered one of the most progressive and best protection
and access Acts in Canada.
Over and above these undertakings, the Ministry has embarked on
a major transformation designed to improve the way government services
are delivered to British Columbians.
In February, the planning and delivery for all corporate electronic
and face-to-face services were brought together under the Ministry
of Management Services. By integrating all corporate service delivery
channels in one ministry, Management Services is now positioned
to be an effective catalyst for change. This shift to a coordinated
and integrated approach will be achieved through the use of leading
practices and creative service delivery models. It will result in
British Columbians being able to access the information they need
in a way that makes sense and is convenient for them — whether
by telephone, mail, over the counter or on the Internet.
This report provides further information and evidence of the activities
and accomplishments achieved by the Ministry of Management Services
over the past year. Ministry staff have worked diligently and enthusiastically
to implement effective strategies and programs. I am confident that
this momentum will continue and that the Ministry's on-going transformation
will better serve government and the public.
Honourable Sandy Santori
Minister of Management Services