Goals, Objectives, Strategies, Performance Measures and Targets

Goal 1: Provide enterprise-wide Information Management/Information Technology and business process policy, governance, and strategic direction within which Government can implement e-Government and service delivery.

Goal 2: Provide accountability mechanisms for ensuring that all mandated strategic business initiatives are successfully delivered with agreed upon business results.

Goal 3: Develop and implement an overall strategy for the integration of client-focused, multi-channel service delivery. Efficiently and effectively operate corporate call centres, IVR, enterprise portals, and in person access to Government programs and services.

Goal 4: Excel in the provision of innovative, responsive, cost-effective, common IT services, financial and administration services, payroll services and procurement and supply services to the public sector.

Goal 5: Provide leadership for Information Technology procurement and Human Resource management for the Information Management / Information Technology community.