|
 Goals, Objectives, Strategies and Results — Continued
Goal 2: A fair and effective means to deal with public concerns
about forest practices.
- Outcome/Key Indicator (Goal Level):
- Level of public satisfaction with the investigation and appeal
performance, based on measures of public feedback. A public survey
is conducted every third year. The last survey was conducted in
2003/04.
| Performance Measures |
2003/04
Actual/Base |
2004/05
Target |
2005/06
Target |
2006/07
Target |
| Level of public satisfaction with the investigation performance,
based on measures of public feedback. |
52% |
N/A |
N/A |
65%
|
| Level of public satisfaction with the appeal performance,
based on measures of public feedback. |
47% |
N/A |
N/A |
60%
|
- Core Business Area:
- Complaint investigations, administrative reviews and appeals.
- Objective 1:
- An efficient and respectful investigation process that responds
to public concerns about forest practices, validates sound forest
practices, and recommends improvements where needed.
- Strategies:
- 1. Continue to carry out investigations in a logical, thorough,
unbiased and non-adversarial manner.
- 2. Maintain regular, forthright and transparent contact with
all investigation participants.
- 3. Encourage resolution of public concerns.
| Performance Measure |
2003/04
Actual/Base |
2004/05
Target |
2005/06
Target |
2006/07
Target |
| Percentage of participants who believe that complaint investigations
contributed to the resolution of issues. A public survey is
conducted every third year. The last survey was conducted
in 2003/04. |
38% |
N/A |
N/A |
55% |
- Objective 2:
- A review and appeal program that is responsive to concerns
raised by members of the public and that fosters the implementation
of the Code that is consistent with its intent.
| Performance Measure |
2003/04
Actual/Base |
2004/05
Target |
2005/06
Target |
2006/07
Target |
| Percentage of review and appeal participants who believe
that the Board's actions in reviewing and appealing decisions
further the public interest. A public survey is conducted
every third year. The last survey was conducted in 2003/04. |
60% |
N/A |
N/A |
70% |
- Strategies:
- 1. Evaluate public requests.
- 2. Monitor administrative decisions.
- 3. Initiate or participate in administrative appeals when
it is in the public interest to do so.
|
