Service Delivery and Core Business Areas
Service Delivery
The Agency was formed in 2003 to provide a consolidated human resource service to the public service. As established in the Public Service Act, the Agency supports its clients (government ministries / agencies, etc.) in achieving their human resource needs and improving overall effectiveness of the public service through the provision of human resource management policies and frameworks and a variety of human resource services, products and programs. The Agency has six core business areas that contribute to developing an innovative and responsive public service whose employees are motivated and supported to reach their highest potential. The core businesses include: Leadership and Learning Centre, Client Services, Hiring and Business Transformation, Employee Relations, Compensation, Benefits and Policy, and Executive and Support Services.
1. Leadership and Learning Centre
The Leadership and Learning Centre core business provides a suite of employee and organizational development activities and programs focused on achieving excellence in public service. The Centre is responsive to new and emerging government priorities and is also responsible for the design and delivery of corporate learning and development programs for the public service including executive development, orientation, succession planning, transition services, recognition and awards.
Actual net operating expenses were $0.419 M; full-time equivalents were 14.
2. Client Services
The Client Services core business provides a full range of day-to-day human resource consulting and related human resource services and programs delivered on a regional basis to assist clients in meeting their business goals. Although the new approach on client focused services applies to the Agency as a whole, it is especially relevant in this core business where there is more direct contact with customers.
Actual net operating expenses were $12.764 M; full-time equivalents were 171.
3. Hiring and Business Transformation
The Hiring and Business Transformation core business provides specialist client services in executive recruitment to ensure government attracts and retains highly qualified and skilled leaders who support and deliver programs to assist government in achieving its goals. This core business also facilitates transformative change within the human resource function in order to enhance client satisfaction, improve efficiency, reduce costs and increase innovation. As noted in Appendix 4, this core business was reorganized during 2005/06. It is now responsible for Talent Management.
Actual net operating expenses were $1.033 M; full-time equivalents were 11.
4. Employee Relations
The Employee Relations core business delivers a full range of labour relations and workforce adjustment services including negotiation and administration of collective agreements, labour relations advice and dispute resolution.
Actual net operating expenses were $3.825 M; full-time equivalents were 32.
5. Compensation, Benefits and Policy
The Compensation, Benefits and Policy core business provides management and administration of job classification and compensation plans and provides advisory services related to the terms and conditions of employment for excluded employees; policy and legislation services; and for the development, administration and payment of public service employer benefit plans such as workers' compensation, long-term disability, employee and family assistance, occupational health and safety and other programs.
Actual net operating expenses were $3.263 M; full-time equivalents were 108.
6. Executive and Support Services
The Executive and Support Services core business provides for the executive direction of the BC Public Service Agency, administrative support services and also provides for merit office activities, leave communications, strategic planning and performance management. Other administrative services, including financial, human resources, information systems, facilities management, freedom of information and protection of privacy, and planning and performance management are provided by the Ministry of Finance.
Actual net operating expenses were $0.092 M; full-time equivalents were 5.
